Terms,Conditions & Privacy Policy

Your access to, and use of, the Mexican Specialities and online ordering system is subject to the terms and conditions. By using the Mexican Specialities and online ordering system you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed through the Mexican Specialities Ltd. website and online ordering system constitute legal offers to purchase, and are capable of being accepted by Mexican Specialities Ltd. without any further reference to the Customer.


''Customer'' means you and all other persons who purchase the products under your log in,and, as the context requires, includes any person browsing the Mexican Specialities Ltd. website, including the online ordering system, who is not registered or recognized customer of Mexican Specialities Ltd.

''Delivery Point'' means an outside area of the Franchise Premises, such as the Customer's front door, or at particular outside area specified by the Customer on a particular Product order form.

"Delivery Fee" means the fee you as the customer must pay to have your order delivered to the customers address, or requested delivery point.

Wholesale means closed cartons.Wholesale items change price often and Do Not include GST and or Shipping.

"GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.

"Log in" means a Customer's personal email address and password used to access the Mexican Specialities Ltd. website and online ordering system under that Customer's registration.

"Premises" means the premises at the address specified by the Customer on their registration application, as amended from time to time.

"Products" means the products for sale in the Mexican Specialities Ltd. website and online ordering system.


The Use of the Mexican Specialities and online ordering system subject to terms and conditions  Suspension or termination. Mexican Specialities Ltd. may, at its absolute discretion, suspend or terminate the ability of any Customer to purchase Products through the Mexican Speciailties Ltd. website and online ordering system for any reason whatsoever.

Mexican Specialities Ltd. has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever.


Customers are liable for every order. Customers are liable for every order made under their Log in.



Security is one of our highest priorities. Real- time automatic credit card transaction processing by our website is achieved through a "Payment Gateway", to provide secure processing for all credit card transactions.Mexican Specialities Ltd. uses Direct Payment Solutions or (DPS). Credit card details are sent securely by the website directly to the "Payment Gateway"(DPS). The credit card details are then  verified by the "Payment Gateway" (DPS) through a direct connection with the card holders bank to validate and check for available funds. Once these details have been checked and verified the transaction is processed and completed and the funds are automatically transferred to the merchants account.By using a payment gateway,all your credit card information goes straight to our bank, (Bank of New Zealand or BNZ).This means we will never see your credit card details. Mexican Specialities Ltd., website uses Secure Sockets Layers (SSL), encryption on all web pages where sales related personal information  is required. Keeping your information secure and private.

Direct Payment Solutions (DPS), are the only certified gateway to have seamless connectivity for settlement into every New Zealand bank,most major banks in Australia and selected banks in the USA and UK.

Privacy Policy

Protecting your privacy is important to Mexican Specialities Ltd. We strive to keep your personal information strictly confidential, the information is only  for the purpose of processing your order.Your order is protected at all steps by using our secure server.We do NOT store credit card details.We do NOT share,sell or trade your personal information..

Your Information Collection and Storage

When you "The Customer", orders from Mexican Specialities Ltd., we need information, such as who is the order for;  "name", to which "address", shall we send the goods to, your contact "phone numbers", in case we need to make contact with you regarding your order, and your credit card details to enable us to charge you for the goods you have purchased.All this information is needed in order to provide you with convenient access to our products and services. We may use (with your authorization only), your personal information to keep you up to date with any sale, promotion, new product arrival , or any news that we may think may be important to you "The Customer'.If you wish not to receive news or participate, let us know and we will ensure of that.

Access to your personal Information

"The Customer", always have access to the information we hold about you. If you wish to change,alter or delete  any of your details you can do so by entering your personal password and customer number to access the secure area., or contact us.Keep your password secure at all times an do not share it with any one.

Collecting other personal information

Mexican Specialities Ltd.collects information on the usage of the website, such as which pages were visited or which pages are most popular,and how long they were visited for,this information enables us to provide "The Customer", with a better site.We are not able to identify who you are when you browse Mexican Specialities Ltd. website, you are able to do it anonymously.Your browser, however,does automatically tell us the type of computer and operating system you are using.  Mexican Specialities Ltd. website contains links to other sites, Mexican Specialiteis Ltd. does not share,sell or trade your information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.


The prices of all  of our Products are displayed in New Zealand dollars, (NZD).
The prices of the Products include GST of  (15 %) and any other sales tax.

Adjustments to the Price

All prices are correct at time of publication, however Mexican Specialities Ltd., reserves the right to adjust, alter or amend the price of any product at any given time with out prior notice. If transaction has occur and customer has paid for product, Mexican Specialities ltd. will cancel order and will refund the total amount paid by customer.

Product avaliability

Every effort will be made to fulfill orders placed with Mexican Specialties Ltd. website and Mexican Specialties Ltd.. Mexican Specialities Ltd. may delay dispatch or cancel any order, that exceed reasonable household quantities due to stock availability.

All of our hand made Mexican crafts range are subject to stock availability, we stock only one  item of each , you need to contact us for a personalized service.

Damage Goods Policy

If the Product was delivered to a Customer in a damaged or spoiled condition, or the box seems damage in any shape or form do not sign the courier.                                                                                                                                    Mexican Specialties Ltd. will, at the request of "The Customer", replace, repair, refund or credit your account for the purchased value of the Product to "The Customer", (as at the date on which the Product was originally ordered).Mexican Specialities Ltd. must be notified no later than  48 hours of any damage goods received.  We request that the items (Whole or part) must be returned in the original, unused condition and in their original packaging,,  Include delivery slip or invoice name, customer number, contact details,and a brief explanation of the reasons for return. Any replacements are subject to stock availability. Check for any damage goods before you sign the courier and contact us.Note:No re funds on freight charges.


Refund Policy

In the case that your order is not to your satisfaction, please contact Mexican Specialities Ltd, with out delay 72 Hours at the most. Mexican Specialities Ltd., will replace,repair,refund or credit your account if you return  the order, (Whole or part). We request that the items (whole or part) must be returned in the original unused condition and in their original packaging.Include delivery slip or invoice, name or customer number,contact details and a brief explanation in writing of the reasons for return.No refunds on freight charges. Any replacements are subject to stock availability.


Change to Payment Policy

Mexican Specialties Ltd. may change at any time the way in which a Customer pays for Products, and any change will be notified to the Customer prior to the change coming into effect.

Payment by Cheque

We have endeavored to make our online ordering as safe & secure as possible,but if you are still reluctant to use a credit card online then you can pay your order by cheque. Simply print your order, together with the delivery address,name and contact phone number and mail it to us, attach cheque including freight charges and send it to:Mexican Specialities Ltd. 5/92 Marua Road, Ellerslie,Auckland 1051


Payment by Depositing  into our account

Simply E-mail us your order,together with the delivery address,name, and contact phone number,don't forget to include any freight charges.Email us at 

Deposit at  Bank New Zealand . Mexican Specialities Ltd   02-0256-0032380-000


Change of address

The Customer shall notify Mexican Specialties Ltd, immediately of a change to its delivery address."It is the customers responsibility to up date delivery address.



The Customer shall keep their Log in details safe and confidential at all times.

Quality & Control Policy

Quality for Mexican Specialities Ltd. is a priority, that why we only buy from the very best suppliers, manufactures that process and pack according to the highest worldwide quality and hygienic standards, companies  that implement technology and quality systems continuously as well as certified with international quality norms such as: ISO9OO1:2OOOO, NOM120SSA, HACCP, without compromising traditional methods and  most important of all  "The Mexican flavor".Mexican Specialities Ltd.has been awarded Golden "A", for its High Standard of Food Safety Practices, Cleanliness and Conduct, by Auckland City Council.





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